Refund & Cancellation Policy

Payment information is not collected during pre-qualification.

If you are eligible to move forward, payment instructions may be sent separately through a third-party payment processor.

Payments are processed by a third-party payment provider. BioFuelHQ does not store full payment card information on the website.

The payment processor may have its own terms, privacy policy, fraud controls, and dispute process.

Any consultation, administrative, review, or onboarding fees will be disclosed before payment.

A consultation fee does not guarantee approval, prescription, medication access, product access, or a specific outcome.

Appointment cancellations or rescheduling should be requested as soon as possible.

No-show or late-cancellation rules may apply if disclosed during booking.

Refund eligibility depends on the type of service, timing, whether review has occurred, whether pharmacy processing has begun, and applicable law.

Prescription or compounded products may be non-refundable once processed, dispensed, shipped, or transferred to a pharmacy, unless required by law or pharmacy policy.

Please contact ${SUPPORT_EMAIL} first so we can review billing issues and attempt to resolve them.